Carrier Readiness Call Coordinator

INDUS is a 100% employee-owned government services provider delivering engineering, IT, cybersecurity, program management, logistics, and data analytics solutions to federal customers.

Our people are at the heart of everything we do! We foster a culture of teamwork, support, and growth, investing in our employees from day one through mentorship, training, and professional development. Together, we deliver exceptional service to our customers and make a meaningful impact in the communities we serve.

The Carrier Readiness Call (CRC) Coordinator provides meeting coordination, maintenance data analysis, and administrative support to a Navy federal customer. This role supports aircraft carrier readiness assessments, stakeholder communication, and maintenance reporting to improve data accuracy, strengthen coordination, and support informed decisions affecting Fleet operational readiness.

This is a contingent position supporting anticipated program requirements.

• Serve as the CRC Coordinator for the ROC Manager and SMEs/Specialists, collaborating with CNAP/CNAL and external stakeholders (NAVSEA, PMS 312, NSWC, NNSY, CVNs) to investigate and analyze maintenance and operational data.
• Provide administrative review and tracking of ROC policies and requirements to ensure compliance with OPNAV instructions.
• Maintain CRC calendars and schedules using Outlook, and manage Microsoft Teams accounts for stakeholder collaboration.
• Create Excel-based reports using pivot tables and translate information into dashboard summaries; assist/coordinate ICAV events.
• Oversee the creation, quality, processing, and transmission of maintenance data, and summarize weekly events into executive summaries and monthly reports.
• Provide feedback to maintain process performance and data quality, and develop recommendations for CVN process and policy improvement.
• Bid and proposal support if requested.
• Other duties as assigned.

Required Qualifications:

• An active secret clearance is required to be considered for this position.
• HS Diploma required.
• Five (5) years' experience collecting, reviewing, and analyzing maintenance/logistics data (CSMPs, CASREPs, INSURV, OaRS, MFOM, DRRS-N, NDE).
• Five (5) years' experience with Navy maintenance databases (e.g., OMMS-NG, VSB, MFOM, OaRS, NDE, CDMD-OA) and analytical/data retrieval software tools.
• Five (5) years' experience assisting or coordinating ICAV events.
• Fluent in Naval Aircraft Carrier references and standards per Naval Instructions.
• Must possess basic computer literacy and data entry skills.
• Demonstrated proficiency in Microsoft Office applications (to include MS Word, Excel, PowerPoint, Pivot Tables etc.).
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Demonstrated problem-solving skills.
• Must possess strong time management skills.
• Must be able to work in a fast-paced, changing, and challenging environment.
• Travel Required ~10% travel required.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred Qualifications:

• Experience with coordinator operations and call/case routing across multiple communication channels (web, chat, email, SMS, mobile, fax, phone, mail).
• Strong organizational skills with the ability to manage competing administrative priorities across multiple stakeholders.
  Comfortable presenting executive summaries and status reports to ROC leadership.

• Must be able to remain seated in a stationary position 50% of the time. Must also be able to alternate between sitting, standing, and walking.

• The position requires physical activity, including prolonged standing, frequent walking, stooping, bending, crouching, climbing, and other movements necessary to perform assigned duties. Work may involve shop activities, inspections, and observing operations in industrial or similar environments, including aboard ships, submarines, or within weapons facilities.

The expected base pay range for this position is $85,000 – $125,000 per year. INDUS offers a competitive compensation and benefits package, including our Employee Stock Ownership Plan (ESOP), 401(k) with employer match, and comprehensive health benefits. We also invest in employee growth through professional development funding, education reimbursement, and online learning opportunities. Employees may also be eligible for performance bonuses and other rewards.

Individual compensation is determined by job-related factors, including relevant experience, qualifications, education, certifications, and alignment with the position's requirements. INDUS also considers internal pay equity and industry benchmarks to support fair and competitive compensation.

Learn more about our culture and benefits.

INDUS is proud to be an equal opportunity employer committed to fostering a welcoming, diverse, and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, veteran status or any other applicable legally protected status or characteristic.

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